Shipping and Refunds
If you would like to exchange or return an item purchased in the last 30 days, you will need to request a Return Authorization (RA) number.
1. Send us and email email@example.com. BE SURE TO INCLUDE your order number, item and reason for return. It’s very important that you include your contact information!
2. After we receive your return request, we will review the information and forward on via email an RA number and instructions for returning the item if applicable.
ELIGIBLE ITEMS FOR RETURN
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible rugs, and mirrors that are not defective will incur a 25% restocking fee. Refunds are issued in the original payment form and price, less shipping and handling, re-stocking fees, gift-wrap and return shipping charges. Standard shipping charges will apply for all "free shipped" non-defective items.
NON-ELIGIBLE ITEMS FOR RETURN
All Furniture, Accessories, Lighting, Art & Mirrors, Rugs, Fabric, Tile(s) and Wallpaper.
NO RETURNS without previous authorization in writing from Dwelling & Design. No Exceptions.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a shipping service which offers package tracking or purchasing shipping insurance. We don't guarantee that we will receive your returned item.